Customer Support

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Customer Service

Shipping & Delivery
Privacy & Security
Returns & Replacements
Ordering
Payment, Pricing & Promotions
Viewing Orders
Updating Account Information

Shipping & Delivery

We guarantee to deliver products to all cities across India and states all over India. Archanaindia.com shall not be liable for delays resulting from incomplete or not proper address listings. In the event of a reshipment of the same order, customers will be responsible to pay re-shipping charges for the reshipment and any related fines/penalties.

Against each product on the website, an approximate time for shipment has been provided; which are merely indicative. Products may be shipped either earlier or later depending on availability of product and other factors.

In Order to get an accurate estimate of shipment time, kindly email the order number or item codes.

As far as possible, product orders shall be processed within 48-72 hours of the order being placed within 48-72 hours of the Order being placed with ARCHANAINDIA.COM. Expected shipment time is 7-15 business days, all other factors being optimum.

To ensure safe delivery of all products, the same are double packed in waterproof and corrugated box. All orders are shipped by the best carrier agencies and home delivered within approximately 3-5 working days after dispatch of the shipment.

GIFT DELIVERIES BEING MADE TO COLLEGE/HOSTELS/SCHOOLS ARE SOLELY AT CUSTOMER’S RISK. In case the authorities of such places fail to accept the package, for any reason, archanaindia.com will under no circumstances issue a refund or credit to the customer's account, nor shall ARCHANAINDIA.COM attempt re-shipment of the same order. For a special or preferred delivery date, the Customer shall necessarily mention the required delivery date in the gift message box when placing the order. If the order does not contain any delivery date, the package shall be delivered at the first opportunity, as soon as possible.

Since transport/courier agencies do not deliver to P.O. Box address, customers are requested to provide full address with pin code / zip code. NOTE: Billing Address shall mean the address where a customer receives the credit card bills. Shipping address shall mean the address where the order shall have to be delivered.

Generally no deliveries can be made on Saturdays and Sundays. However, in case of emergency, solely at the discretion of ARCHANAINDIA.COM, delivery may be made on Saturdays.

ARCHANAINDIA.COM uses the services of the best transport/courier agencies such as GATI, BLUEDART, DHL, TNT, Speed Post etc, which deliver within 48-72 hours in all Major cities of India.
In case customer wishes to avail other alternate shipping options, ARCHANAINDIA.COM may then suggest other options.
In case of multiple orders, Customer may receive the same separately, depending on product availability and shipping locations.
All products shall be shipped from India.
ARCHANAINDIA.COM shall not give any refund, returns, replacement & exchange for reason of delay caused due to the carrier agency. However, at its sole discretion, ARCHANAINDIA.COM may agree to provide credit which may be used for future orders.
ARCHANAINDIA.COM shall intimate by email, in case of delay in shipping due to un-availability of stock or due to unusual delay in filling an order.

RISK

All orders sent by ARCHANAINDIA.COM are fully insured at no extra cost to customers. In case of loss of order while ‘in transit’, order shall be reprocessed by us. However, ARCHANAINDIA.COM shall not be responsible for loss of packages during transit or any damages to package (full or partial), once the same has been delivered by the carrier agency at the address provided by the customer at the time of placing of order.

TRACKING OF SHIPMENT

ARCHANAINDIA.COM shall provide details of shipment via email alerts to the customer, once package is handed across to the carrier agency. The email alerts shall contain the transport/courier agency’s website details along with tracking number and expected date of delivery. The Customer may use the said details to keep a check on status of the package. Please note that tracking numbers for orders shipped may take up to 24 business hours to become active on the websites.

IN CASE OF DELAYS

Time to ship mentioned on our website against each item is indicative and approximate values only and sometimes due to situations beyond our control, delays may occur. No refund, returns, replacement & exchange will be entertained for this reason.
However benefits such as credit to be used for future orders, free gift etc can be allowed on case to case basis.
If, for any reason, there is going to be a delay in shipping because a item is out of stock or If there is an unusual delay in filling an order, we will notify you by e-mail.
However any dates for delivery are approximate only and we are not liable for any delay in delivering your order or any part of it. We may choose to deliver your order in separate parts. In some cases we may offer to refund you for unfulfilled part of the order.

Privacy & Security

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully. Your information is collected for: firstly, to process your order and then, to provide you with the best possible service. After your consent only we may e-mail /marketing email from us or from another trader in the future.

The type of information we will collect about you includes:Your Name, Email Address,Address,Phone Number

We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.

The personal information which we hold will be held securely in accordance with our internal security policy and the law. We may use technology to track the patterns of behavior of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.

If you have any questions/comments about privacy, you should contact us.

Returns & Replacements

Customer satisfaction is our motto. ArchanaIndia.com is committed to providing its customers complete satisfaction. Providing the best quality products and services we are willing to enhance customers shopping experience.

In case you are unsatisfied with the product received from ArchanaIndia.com, you may contact the ArchanaIndia.com TEAM with your complaints/ feedbacks at customercare@archanaindia.com, who shall revert back to you at the earliest.
Please note that for creating a desired fit, pattern and look of a product, alterations are required.
In case the customer does not have access to local alteration facilities, ArchanaIndia.com recommends the use of the safer measurement options offered by it, in order to minimize any chances of error:
- Try to choose as shown options to minimize errors.
- Try to choose from standard sizes as given in our size chart as risk is more if you choose customization option.
- Buy unstitched items from us and get them tailored by your personal stylist or boutique.

- Send your best fitting garment as sample.
PRODUCT RECEIVED IN DAMAGED CONDITION / MANUFACTURING DEFECT OR WRONG ITEM:
On receipt, in case it is noticed that the outer packing of the product is damaged or tampered with, immediately verify the quality/quantity of the product against the invoice, before accepting the package from the courier agency. In case of any discrepancy, either refuse to accept delivery or accept delivery only after putting suitable remark on the proof of delivery. Customer should also lodge a proper complain with the local office of the courier agency, so that ArchanaIndia.com may peruse the same in future, so as to avoid such occurrences in future.
In case of receipt of product in damaged condition or, with manufacturing defect or a wrong product has been received, kindly contact ArchanaIndia.com at customercare@archanaindia.com, within 24 hours of receipt of product.
Kindly retain all packaging materials and product until receipt of instructions of the ArchanaIndia.com regarding the same.
In case of any other complaints, email ArchanaIndia.com at customercare@archanaindia.com, within 24 hours of receiving the product.
Do not return any product, before receiving confirmation from ArchanaIndia.com for the same. In case any product is returned without such confirmation, ArchanaIndia.com does not guarantee any credit or replacement of the product.
The email should contain comprehensive details of the defects/complaints of the single order/package delivery. Please note that ArchanaIndia.com shall examine the returned products for all such defects/variations, on the basis of the customer’s emails.
All defective products being returned to ArchanaIndia.com shall be done ONLY through registered airmail/courier.
All shipping costs of returning the defective products back to India over and above such amount paid by customer towards shipping charges while receiving the same from India are to be borne by the customer entirely.
All defective products ALONG WITH COPY OF INVOICE, ORIGINAL PACKING AND IN THE ORIGINAL CONDITION as sent to customer, shall have to be sent back to ArchanaIndia.com within seven (7) working days from receipt of confirmation for the same from ArchanaIndia.com.
Safe receipt of defective product by ArchanaIndia.com is sole responsibility of the customer.
While returning the defective product, kindly mark the package as ‘Defective Return’.
In case it is found on examination of product/invoice/order receipt that the error has occurred due to customer, then ArchanaIndia.com shall make the necessary modifications/alternations, AT THE COST OF THE CUSTOMER. In the rare circumstances when original fabric is unavailable for purpose of such alterations/modifications, ArchanaIndia.com may use plain fabric of the same color. CUSTOMER MAY HAVE TO BEAR THE COST OF SUCH REPLACEMENT FABRIC IN SUCH RARE CASES.
ArchanaIndia.com shall examine the products returned by the customer for such defects/variations as complained by the customer, and ensure remedial steps are taken immediately.
ArchanaIndia.com shall send the replaced product at the earliest possible, at its own cost. In case the original product is no longer possible, you may be requested to select an alternate product, which shall be sent to you, at the cost of

ArchanaIndia.com.
ArchanaIndia.com shall bear all costs for shipping and delivery of the altered/modified/alternate product alterations and modifications of the products.
ArchanaIndia.com shall not refund any amount under any circumstances, whatsoever.
In the event of the error having occurred on the part of the ArchanaIndia.com, it shall still bear costs of alterations/modifications.
Notwithstanding the above, ArchanaIndia.com is under no obligation to accept any returns or provide any replacements or exchange or store credit. ArchanaIndia.com shall have sole discretion to assess each case separately.

Ordering

Prior to Placing an order user has to register (one time registration) him/herself by filling complete , accurate & legible details along with telephone number. After which a confirmation mail will be sent by us, on confirmation of the same user will be registered and treated as been agreed with all Terms and Conditions. Than on Signing in by this registered user ID only customer will be able to place an order.

Payment, Pricing & Promotions

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Viewing Orders

Updating Account Information